IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: Threat Modeling, Vulnerability Assessments, Vulnerability Scanning, Business Continuity Planning, Business Continuity, Risk Analysis, Risk Management Framework, Threat Management, Vulnerability Management, Cyber Security Assessment, Cyber Risk, Risk Management, Contingency Planning, Risk Mitigation, Risk Modeling, Disaster Recovery
Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Data Literacy, Data Visualization, Data Analysis, Research Design, Data Presentation, Descriptive Statistics, Analytics, Descriptive Analytics, Research Methodologies, Statistics, Analytical Skills, Quantitative Research, Statistical Methods, Probability & Statistics
Beginner · Course · 1 - 4 Weeks

Akamai Technologies, Inc.
Skills you'll gain: Endpoint Security, Incident Response, Network Security, Vulnerability Scanning, Computer Security Incident Management, Security Management, Incident Management, Penetration Testing, Cybersecurity, Authentications, Cyber Attacks, Security Controls, Vulnerability Assessments, Encryption, Firewall, Threat Management, User Accounts, Identity and Access Management, Mobile Security, Risk Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Patient Education And Counseling, Patient Coordination, Law, Regulation, and Compliance, Educational Materials, Needs Assessment, Decision Making
Beginner · Course · 1 - 3 Months

Packt
Skills you'll gain: Prompt Engineering, Large Language Modeling, AI powered creativity, AI Personalization, Prompt Patterns, AI literacy, LLM Application, Multimodal Prompts, AI Enablement, Prompt Engineering Tools, Artificial Intelligence, AI Workflows, Generative AI, Responsible AI, Critical Thinking, Lifelong Learning, Adaptability
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Interactive Learning, Education Software and Technology, End User Training and Support
Beginner · Guided Project · Less Than 2 Hours
University of Minnesota
Skills you'll gain: Cybersecurity, Cyber Attacks, Cloud Computing, Cyber Security Strategy, Cloud Services, IT Management, Information Technology, Technology Solutions, Technology Strategies, IT Infrastructure, Data Security, Technical Management, Information Systems, Emerging Technologies, Innovation, Business Transformation, Blockchain
Beginner · Course · 1 - 3 Months

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Digital Transformation, Process Optimization, Business Technologies, Customer Relationship Management, Customer Support, Business Transformation, Technology Strategies, Process Improvement, Customer and Client Support, Business Development
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Hardware Troubleshooting, Computer Hardware, Hardware Architecture, Software Installation, Microarchitecture, Computer Architecture, Desktop Support, IT Infrastructure, Data Storage Technologies, System Configuration, Data Storage, Information Technology, Memory Management
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Responsible AI, Generative AI, AI literacy, Google Cloud Platform, AI Enablement, Risking, Data Ethics, Strategic Planning
Intermediate · Course · 1 - 4 Weeks

Fundação Instituto de Administração
Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales, Sales Training, Selling Techniques, Sales Support, General Sales Practices, Account Management, Communication, Negotiation
Intermediate · Course · 1 - 4 Weeks