Skills you'll gain: Storytelling, Customer Engagement, Customer Success Management, Verbal Communication Skills, Professional Development, Professionalism, Data Presentation, Interviewing Skills, Customer Relationship Management, Customer Relationship Building, Customer experience strategy (CX), LinkedIn, Communication, Professional Networking, Portfolio Management, Interactive Data Visualization, Communication Planning

Skills you'll gain: Hardware Troubleshooting, Network Troubleshooting, Technical Support, Computer Hardware, Problem Management, Generative AI, Debugging, Technical Communication, Network Monitoring, Network Performance Management, Microsoft Windows, System Monitoring, Operating Systems, Mac OS, Technical Documentation

Skills you'll gain: Authentications, Azure Active Directory, Zero Trust Network Access, Role-Based Access Control (RBAC), Identity and Access Management, Active Directory, Single Sign-On (SSO), Authorization (Computing), User Provisioning, Microsoft Azure, Multi-Factor Authentication, Security Controls, Cyber Security Policies, IT Security Architecture, User Accounts, Enterprise Security

Skills you'll gain: Azure DevOps, Solution Delivery, Project Management, Cross-Functional Team Leadership, Project Management Life Cycle, Agile Project Management, AI Workflows, Responsible AI, Project Risk Management, Project Controls, AI literacy, Agile Methodology, Coordinating, Project Estimation, Sprint Planning, Issue Tracking, Cost Estimation, Risk Management, Backlogs, Risk Mitigation

Skills you'll gain: Issue Tracking, Browser Compatibility, Regression Testing, Test Tools, Software Testing, Test Case, User Acceptance Testing (UAT), Usability Testing, Usability, Test Execution Engine, Verification And Validation, Software Quality Assurance, Acceptance Testing, Jira (Software), Functional Testing, Web Content Accessibility Guidelines, Test Planning, Software Development Life Cycle, Quality Assurance, Technical Writing

Skills you'll gain: Applicant Tracking Systems, Go To Market Strategy, Product Marketing, Marketing Operations, Campaign Management, Oral Expression, Marketing, Business Metrics, Professional Development, LinkedIn, Marketing Management, Verbal Communication Skills, Professionalism, Interviewing Skills, Digital Marketing Campaigns, Keyword Research, Job Analysis, Content Optimization, Storytelling, Performance Measurement

Skills you'll gain: Customer Engagement, Customer Retention, Customer Relationship Building, Relationship Management, Customer Communications Management, Customer Service, Customer Relationship Management, Customer Analysis, Customer experience improvement, Driving engagement, Emotional Intelligence, Account Management, Customer Complaint Resolution, AI Personalization, Writing, Communication Planning, Communication, Business Metrics, System Implementation

Skills you'll gain: Microsoft Power Platform, Power BI, Microsoft Power Automate/Flow, Data Visualization, Interactive Data Visualization, No-Code Development, Workflow Management, Business Process Automation, Dashboard Creation, Business Intelligence, Generative AI Agents, Data Analysis, Application Development, Automation, Business Process, Data Modeling, Data Integration

Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Conflict Management, Discussion Facilitation, Solution Design, AI literacy, Professionalism, Service Improvement, Customer Service, Customer experience improvement, Problem Management, Service Design, Quality Improvement, Problem Solving, AI Enablement, Customer Analysis, Customer Insights, Customer Success Management, Customer Engagement

Skills you'll gain: Microsoft Copilot, Programming Principles, Full-Stack Web Development, GitHub, Version Control, Code Reusability, Program Development, Debugging, Computational Thinking, Git (Version Control System), Diagram Design, Computer Programming, Algorithms, Web Development, Computational Logic, C# (Programming Language)

Skills you'll gain: Succession Planning, Human Resources, Human Resources Management and Planning, Workforce Planning, Strategic Leadership, Human Resource Strategy, Human Capital, Business Leadership, Change Management, People Analytics, Communication Planning, Organizational Change, Organizational Effectiveness, Strategic Decision-Making, Organizational Development, Gap Analysis, Talent Pipelining, Organizational Strategy, People Development, Data-Driven Decision-Making

Skills you'll gain: Responsible AI, Prompt Engineering, Generative AI, Generative Model Architectures, AI Security, Data Ethics, Microsoft Azure, Artificial Intelligence, LLM Application, AI Integrations, Artificial Intelligence and Machine Learning (AI/ML), AI Workflows, Application Design, Security Controls, Fine-tuning, Large Language Modeling, Deep Learning, Model Optimization, Model Evaluation