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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,911 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

TP

Aug 13, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

RR

Jun 1, 2020

This course is definitely a great course for beginners and intermediates. Helped me understand a lot of things. Thank you IBM and Coursera for this wonderful course.

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401 - 425 of 553 Reviews for Customer Service Fundamentals

By Axel J B

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Feb 21, 2023

Great Course

By randerson R

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Aug 13, 2022

Very good!!!

By Oscar S

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Sep 26, 2021

Great Course

By Octavian C

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Sep 9, 2020

G

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By Grace H

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Oct 31, 2024

Good course

By Adanma J

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May 17, 2023

interesting

By JEFFREY L

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Jun 29, 2022

Good course

By Rachapalli B K

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Apr 20, 2022

Very useful

By Huzaifa S K

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Aug 14, 2019

Awesome!!!!

By Edwin M

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May 15, 2024

so helpful

By hannatu s

•

Apr 19, 2024

very good

By zama z

•

Apr 26, 2023

I loved it

By Sachintha K

•

Mar 31, 2023

Thank You!

By Francisca A

•

Jun 29, 2022

insightful

By Wafa A A A

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Aug 19, 2021

thank you

By naeema a

•

Sep 1, 2023

THANK YOU

By KHALIFA M A A

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Aug 22, 2023

Excellent

By ElHabib A

•

Aug 3, 2023

thank you

By Harim E

•

Jun 19, 2023

EXCELLENT

By opeyemi o

•

Feb 28, 2023

TOP NOTCH

By Miguel M

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Dec 5, 2022

Excellent

By Mohamed M K

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May 25, 2022

very good

By oge o

•

May 10, 2022

The best.

By lucynda C

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May 2, 2022

Excellent

By Maikel M

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Mar 15, 2022

excelente