Ensuring patient safety and healthcare quality is critical and should be a key focus of everyone in healthcare practice. This course provides healthcare practitioners and others with an introduction to the knowledge and skills needed to lead patient safety and quality improvement initiatives at the micro and macro levels. Participants will explore the foundations of health care quality and the science underlying patient safety and quality improvement, design and select effective health care measures, analyze patient safety problems and processes using tools such as human factors analysis, apply systematic approaches including the Plan-Do-Study-Act (PDSA) model to address quality improvement challenges, and learn strategies to lead a culture of change. The course takes a world view of patient safety and quality, linking participants to research and resources from the World Health Organization (WHO), the US Agency for Healthcare Research and Quality (AHRQ), the Joint Commission and other international organizations. Course highlights include personal stories, lessons learned from other industries and interviews with the President of the National Committee for Quality Assurance (NCQA) and other leaders in quality movement.
Pawlson, g. & Johnson, J. (2021). Advancing Health Care Quality: Protecting Patients, Improving Lives. DEStech Publications Inc.
About The George Washington University School of Nursing
Ranked among the top nursing schools by U.S. News & World Report, the George Washington University School of Nursing educates and inspires nurses to provide high-quality, compassionate person-centered health care. The school develops leaders actively engaged in health promotion, patient advocacy and healthcare innovation, and prepares exceptional nurse educators who pursue quality and advance the profession. The School of Nursing is committed to improving the health and wellbeing of people and communities locally, nationally and globally. The school values lifelong learning and its students advance nursing practice, leadership and education as they make a difference in the world.
Status: Healthcare Ethics
Healthcare Ethics
Status: Health Information Management
Health Information Management
Beginner·Course·13 hours
Featured reviews
IB
4.0·Reviewed Dec 16, 2019
how to be an effective leader was quite important for me. the questions really fit to me as i have joined a new job as quality manager and have found myself struggling to create safety culture.
SS
5.0·Reviewed Aug 1, 2017
This course give me insight of how to handle hospital quality assurance better in order to improve the hospital performance both from top-down and bottom-up way of management.
PN
4.0·Reviewed Jun 27, 2021
Extremely educational and beneficial. However, it would be great if some of our questions are actually attended to, gives ones a higher sense of learning. Great work all the same
AG
4.0·Reviewed Nov 17, 2020
Thank you for this program. Both instructors were very engaging and offered a wealth of information. I gave it 4 stars only because some links in the required reading had expired.
NT
5.0·Reviewed Sep 1, 2017
This course is really useful to give an overview of quality improvement specifically in health care. The 2 tutors are so passionate in providing both knowledge and inspiring students. Thank you!
TA
4.0·Reviewed Nov 18, 2019
Good course that provides some deep insight into the healthcare system. Quizzes are pretty easy though and are really about memorization more than applying your knowledge.
IM
5.0·Reviewed Jan 16, 2022
Excellent course, Full Rich of information and Guidance on Improving healthcare quality, I am beginner in this field, Learnt a lot, Thanks Coursera and Speakers Gregory Pawlson &Jean Johnson
AD
5.0·Reviewed Feb 13, 2017
Loved this course. Helped me understand the quality issues related to healthcare, various quality & bench marking options and how to lead a quality of care improvement initiative.
CO
5.0·Reviewed Apr 27, 2022
I enjoyed the course. I am more motivated to get things right with regards to patient safety and the quality of healthservices. The tutors talked so convincingly and clearly. I will take more courses
MA
5.0·Reviewed Jul 8, 2024
I’m glad I took a bold step in studying. Studying here has taught me discipline, safety, confidence, measures and more. I will say my lecturers are the best, I’m so grateful for this opportunity.
TC
4.0·Reviewed Jun 14, 2023
This course is really good for them who wants to know more about healthcare quality and safety. It gives resources and knowledge that is applicable in healthcare and patient safety.
JS
5.0·Reviewed Nov 17, 2016
I would like to state state that this is a course that is very well rounded in the topics taught/discussed and would recommend it to anyone wishing to improve quality in the field of health care!
All reviews
Showing: 20 of 405
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SARAI KIRAN KUMAR
5.0
·Reviewed Dec 10, 2016
A comprehensive program for Quality and Patient safety professionals which will have broad range of topics related to patients safety and quality management principles. I recommend this course for all healthcare quality and safety professionals who wanted to expand horizon of quality and safe patient care.
N
Nguyen Thao
5.0
·Reviewed Sep 1, 2017
This course is really useful to give an overview of quality improvement specifically in health care. The 2 tutors are so passionate in providing both knowledge and inspiring students. Thank you!
A
Alex Coningham
5.0
·Reviewed Apr 10, 2018
More of an academic course relative to lots on here, the quizzes require actual thought and there is a considerable body of knowledge to get across. The instructors are knowledgeable and engaging. The course is well thought out and structured, and the visuals are excellent (not the classic PowerPoint). The additional materials are actually useful (and sometimes required for passing quizzes).
D
Dr Farheen Zeba Siddique
5.0
·Reviewed Jul 6, 2016
Very informative regarding the quality management and patient safety. The faculty is well versed and makes you understand each and everything in a very easy way. Very useful course for hospital administration students who want to pursue jobs in quality department of a hospital.
J
Juste Elysée MALANDILA
5.0
·Reviewed Nov 8, 2018
I'm lucky to benefit from a high teaching like this,..obviously it brought a lot of news skills to my academics background & professional carrer,..i thank all those who work hard to make this possible. " Juste Elysée MALANDILA "
A
Alban Rey Tanajura
5.0
·Reviewed Mar 22, 2021
Excellent online course and thank you for the excellent speakers. I really learned a lot throughout this course. Which I will take with me and apply on our unit to improve our quality and safety.
J
Jamal Soliman
5.0
·Reviewed Nov 17, 2016
I would like to state state that this is a course that is very well rounded in the topics taught/discussed and would recommend it to anyone wishing to improve quality in the field of health care!
D
Dorothy Manful
5.0
·Reviewed Mar 27, 2020
This is one of the best course I have taken with coursera. I like the way the lectures and course material highlights the important of quality improvement. I have learnt a lot that will help me in my career. The assignments and quizzes gave practice scenarios in most healthcare settings in terms of quality improvements and safety. I have really enjoyed this course.
X
Xiao DU
5.0
·Reviewed Apr 7, 2017
Brilliant course! Well-designed course structure and leading reading materials. Enlightening lectures! Strongly recommend to people who work in the quality management division of a healthcare organisation.
Z
Zarifa Kamilova
5.0
·Reviewed Dec 8, 2016
Course is exellent. I've learned a lot of useful tools regarding QI. VIdeos and reading materials are very informative. I would like to recommend this course to all who is involved in Quality Management.
Z
Zahraa Fathi Ahmed Amer
5.0
·Reviewed Jul 16, 2020
thank you so much for the course . It was very informative and interesting. My only comment is that I was hoping to see more application examples to be able to comprehend the theories introduced.
A
Akshay Dash
5.0
·Reviewed Feb 13, 2017
Loved this course. Helped me understand the quality issues related to healthcare, various quality & bench marking options and how to lead a quality of care improvement initiative.
D
Dr. Madawi Alotaibi
5.0
·Reviewed Nov 18, 2019
Great course!! I would recommend it to all healthcare providers who are interested in improving quality & patient safety in their facility.
G
Geraldine Ann Chi
5.0
·Reviewed Nov 11, 2018
Wonderful high quality course a must take healthcare leadership class and very applicable to the healthcare setting as well.
Geraldine
A
Ahmed Jaafar. MD, MPH
5.0
·Reviewed Oct 4, 2017
just amazing ! and so important for medical career
thank you so much!
I
Ines Costa
5.0
·Reviewed Dec 12, 2016
I have learned a lot. The best thing among all the good things I could refer, were the materials, lecturers, scientific articles and tools that I can use after the course, applying them to my daily work routine. I strongly recomend this course to anyone that has the curiosity to understand and learn more about quality improvement.
O
Omer Ibrahem Nafe
5.0
·Reviewed Jun 6, 2019
it was a really helpful, mind-changing course, that walked me through the healthcare quality that gave me a sense of the big picture of a serious and really underestimated problem in my country where quality and safety in the healthcare system is not implemented .
thanks coursers and George Washington university.
J
John Kutsch
5.0
·Reviewed Jul 3, 2019
Excellent overview of a critically important challenge to all healthcare facilities. Every person on the C-suite of every facility and payer should take this course, just so the front line care givers know the leadership understands the daily struggle to do no harm (in a systematic fashion!).
A
Alisia Cathey
5.0
·Reviewed Mar 27, 2020
great review! love this stuff. much of it is common sense to me; i'm not sure if it's bc of my education or if i already had it but these are my everyday thoughts and ideas ingrained into who I am so that i cannot help but do and speak these things.
R
Rozina Farhad Mistry
5.0
·Reviewed Apr 4, 2018
Excellent course. Very systematic, covered all the important aspect of health care quality. Bit long readings but very useful. Strongly recommend the course to those interested in enhancing their knowledge in health care quality.
