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Salesforce

Groundwork for Success in Sales Development

This is Course 1 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete later courses, please ensure you have completed this course before moving on. This course is here to introduce you to the key role of a Sales Development Representative at a tech company. We want you to develop a winning professional mindset powered by emotional literacy, strategic thinking, time management, and task prioritization. We’ll also focus on how you’ll be managing your physical, mental, emotional, and spiritual well-being in both your personal and professional life. Course 1 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. In this course you will learn to: - Confidently articulate the purpose and power of the SDR role in the tech industry - Effectively select strategies and tools for developing a winning professional mindset - Justify strategies for time management and prioritization that yield results in your personal and professional life - Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching

Status: Stress Management
Status: Self-Awareness
BeginnerCourse20 hours

Featured reviews

MM

5.0Reviewed Jun 14, 2025

The course does not only teach you to be a top SDR but also the person you must become to be that.

TS

4.0Reviewed Jun 20, 2022

G​reat foundation,helpful basic skills to succeed in an every changing fast paced work enviornment.

JA

5.0Reviewed Apr 25, 2022

I​ found this call very insightful and once you put in the work, you get more understanding.

AD

5.0Reviewed Aug 1, 2021

Good Information helping us understand basics of sales and the mindset of and SDR

LJ

5.0Reviewed Jun 20, 2024

Eye opening . Good for those willing to be coachable and check their ego at the door.

NS

5.0Reviewed Jul 31, 2023

Excellent self-reflection materials and introduction to Sales Development and leadership

WA

5.0Reviewed Oct 8, 2020

This course has been an eye opener and mind blowingThe Future is wonderful and bright

ZL

4.0Reviewed Mar 22, 2022

G​ood information, Presented in a good way. Some issues with phrasing and inaccurate quiz options

DD

4.0Reviewed Apr 10, 2023

Overall great information. Some videos were more quieter than others, which was a bit disruptive.

RA

5.0Reviewed Oct 22, 2020

A very perfect way of coaching and grooming to achieve success in becoming a successful SDR

BG

5.0Reviewed Nov 21, 2020

This course does a fantastic job setting the foundations for a successful career in the exciting world of tech sales.

MX

5.0Reviewed Sep 19, 2022

Hi! T​his is one of best available courses for SDR. Thank you, Coursera Team! Please keep up the excellent work! Stay safe.

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