Throughout the Coaching Skills for Managers specialization, we’ve discussed many topics for improving coaching conversations with our employees. It is now time to put all of that theory and discussion into practice and examine great examples of common coaching conversations!
Note: This course builds on all previous courses in the Coaching Skills for Managers specialization. It is highly recommended that students complete or be familiar with the topics covered in those courses before taking this course. In particular, you should be familiar with the coaching strategies and tools discussed in previous courses (such as the 5 whys technique, resisting what is, among others), and should have a full understanding of the Thought model and the various components of it: circumstances, thoughts, feelings, actions, and results.
By the end of this course, you will be able to demonstrate appropriate and effective strategies when engaging in coaching conversations with those that you lead. By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. Specifically, you'll be able to better differentiate between a developmental coaching approach and a directive management style, discuss new strategies and techniques for dealing with both mind set and skill set gaps, describe how to use the feedback loop effectively in a conversation, and demonstrate the use of good questioning techniques and the thought model to not only help an employee identify issues, but help the employee really change their thinking.
The final assignment is all about actually having a coaching conversation with another person where you can apply everything you've learned in this course and throughout the Coaching Skills for Managers specialization. Again, it is highly recommended students complete the other courses in the specialization before taking this one. This peer review assignment, in particular, will be difficult to complete without knowledge of the topics covered in these courses.
After going through the course materials and completing the assessments, you will be able to have more effective one-on one-coaching meetings with those you manage and deepen your understanding of the essential practice of coaching conversations.
Status: Active Listening
Active Listening
Status: Professional Development
Professional Development
Beginner·Course·12 hours
Featured reviews
UJ
5.0·Reviewed Jan 2, 2025
Multiple points covered in training during coaching conversation. Good online training session. Well done TEAM.
F
5.0·Reviewed Jun 4, 2020
Great course... thanks Kris for making this course, it was very helpful for MBA in HR aspirants in the future.
YL
5.0·Reviewed Sep 19, 2020
Good Course, Kris with years of coaching experiences deliver the program using Experiential Approach teaching. Thank You
KD
5.0·Reviewed Apr 2, 2017
This was a nice course, it put everything together from the previous 3.
PP
5.0·Reviewed Jul 10, 2017
this is "MUST DONE" course.We do not learn how to get the best out of our employees. I should have done this course before and I would have avoided a lot of mistakesThank you very much !
MB
5.0·Reviewed Mar 15, 2021
An excellent course .It helped me to be a better leader and gave me the skill to coach my staff
CH
5.0·Reviewed Oct 11, 2020
Very informative, I can start using the tools gained here immediately.
GB
5.0·Reviewed Dec 8, 2021
It was a great course that was really needed to help us translate what we learned into practice.I am so glad I completed this course.
M
5.0·Reviewed Nov 24, 2020
Excellent course! You'll really get to practice what you've learned through the required assignment. It was truly helpful and insightful. Thanks to Kris and her team!
BN
5.0·Reviewed Apr 22, 2020
Excellent way of coaching. Very simple yet powerful coaching Tools and techniques.Thanks to Ms Plaschy for her life stories and learnings to become even for more effective.
CL
4.0·Reviewed Oct 31, 2018
Some really useful concepts - a lot of trouble recording the conversations with non-English speaking staff!
RK
5.0·Reviewed Nov 26, 2025
This model helps to improvement areas in several behaviours,skilss,negotiation,managing priorities
All reviews
Showing: 20 of 100
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J
Jeff Casselman
2.0
·Reviewed Jan 16, 2020
No though given as to the legalities of the final assignment. No mention of a waiver to be signed of the person you are interviewing. Even though the assignment maybe marked as private so the public may not be able to hear it. It is accessible by fellow students and it involves an employees work performance and trying to coach and counsel them. No thought was given to the possible embarrassment of the employee interviewed or recorded. Also many states have statutes in regards to recording a private conversation. This was a bad idea for an assignment.
B
Bruno Figueiredo Ribeiro
2.0
·Reviewed May 6, 2020
Ask for a recording of a 1:1 is, to say the least, prohibitive and inappropriate.
S
Sarah Fisch
1.0
·Reviewed Mar 18, 2020
There is no easy way to contact the instructor
B
Betraaj K N
5.0
·Reviewed Apr 22, 2020
Excellent way of coaching. Very simple yet powerful coaching Tools and techniques.
Thanks to Ms Plaschy for her life stories and learnings to become even for more effective.
C
Carine Roenen Laroche
4.0
·Reviewed Nov 1, 2018
Some really useful concepts - a lot of trouble recording the conversations with non-English speaking staff!
G
Giada Pezzini
3.0
·Reviewed Mar 12, 2022
Good content, but the final project is unachievable.
G
Gagan Deep Singh Baath
5.0
·Reviewed Aug 30, 2016
Very good course. Specially the assignment where in the participant gets to record the coaching conversation and shares for review. Also, gets a chance to review the assignment of fellow partici
B
Bashar Hossien Safi
5.0
·Reviewed Mar 29, 2020
Dear Kris: I would like to thank you for your kind efforts, really it was a great course, valuable information, that motivates us to do more effective performance, my best regards
M
Ma. Almira Tumibay
5.0
·Reviewed Nov 24, 2020
Excellent course! You'll really get to practice what you've learned through the required assignment. It was truly helpful and insightful. Thanks to Kris and her team!
S
Sarah Miller
4.0
·Reviewed Mar 27, 2017
Good examples...a little hokey pokey, but still good to see a good example of the coach in action. The fact that you are required to do a video of your own is not comfortable, but necessary to actually do it and not be intimidated by it!
B
Bobby Adams
4.0
·Reviewed Aug 4, 2020
The peer reviews did NOTHING to help me learn.
I think it would have been better to give a scenario and then have us coach that. Make it more personal and relatable.
J
Joy Bowden (Shortbed)
1.0
·Reviewed Jan 6, 2025
Needs AI grading to be added.
J
Jordi RodrÃguez Campano
5.0
·Reviewed Aug 31, 2016
Excelente. Ha sido un curso, no solo instructivo, sino muy estimulante. Aprender y practicar como utilizar las herramientas de coaching y ver sus resultados, ha sido muy motivador. Los video son muy clarificadores y los materiales extra don una estupenda ayuda y complemento a lo aprendido. Mi enhorabuena y mi agradecimiento a los promotores de este curso. Muchas gracias.
M
Michael Franck
5.0
·Reviewed Aug 10, 2016
I've enjoyed the material/ideas in this course and the way Kris Plachy presented the information. I do like her Introductions before content, and then ending each lecture with her Summary. And definitely enjoy her Podcasts during the course, they are very valuable and reinforcing. (I also appreciate her 'signature chuckle' ... gotta love it.) .... M
M
Mireille Najjar
5.0
·Reviewed Aug 5, 2022
An EYE OPENER! The content is very rich and gives practical methods to put at work. The coach is very knowledgeable, professional, and insightful. Highy Recommended. How I wish she caould have given feedback to one of the assignmnets to learn more but that is not doable; I know:)
D
Dr. Muhammd Zia-ur-Rehman
5.0
·Reviewed Nov 18, 2018
Its an excellent effort and really appreciate it. A lot of qualities have been proposed to develop if practised properly and tapped properly int he right context. This not only enhances the skills abut also provides greater hope and will to do better in life and profession.
M
Martyn Mayfield
5.0
·Reviewed Jun 10, 2017
Every course in this series was excellent ... so practical ... so oriented to those of us who are not professional coaches, but rather those of us who oversee daily operations and are helped by learning coaching and many of the other helpful components of this course.
K
Kerry Tomlin
5.0
·Reviewed Jul 6, 2019
Excellent - the milestone exercise was incredibly useful as it forces practicing of actual coaching conversations. I can say that my confidence as a coach has gone through the roof, and it's showing my team's satisfaction with my leadership!
A
AMANDA JAYATHILAKE
5.0
·Reviewed Nov 15, 2020
The lessons were very informative, comprehensive and attractive. I would be much grateful to beloved Madam Kris and all the support staff, for their endless efforts in making this course a success. Thank you very much.
V
VIKASH SOUNDARARAJAN
5.0
·Reviewed Nov 24, 2025
This was a fantastic learning experience for me as a course learning on coaching team members and enjoyed the video samples of role plays and really helped to prepare myself to handle such situations at my daily work.
