Operations and Patient Safety for Healthcare IT Staff
Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a medical device installation where issues related to IP addresses, networking, and MAC addresses come up.
When there are disruptions in technology, you’ll need to use training, tip sheets, and problem-solving skills to determine how best to handle the situation. Supporting a high reliability organization means being familiar with the existing processes and protocols for handling calls, creating tickets, escalating issues, and resolving matters. We’ll introduce you to the concept of self-service tickets and the guidance given to hospital staff on how to submit a ticket. You’ll learn about the different priority levels for tickets as well as the tiers of IT support. When a call comes in, there are some important resources you’ll need to access in order to troubleshoot the problem. These can range from standard question templates to tip sheets to complex matrices and knowledge base articles (KBAs). Having these tools in your arsenal is essential as a Health IT support specialist. We‘ll also cover the JIRA process, the need for excellent documentation, and ways in which requests for change are communicated.
Status: Help Desk Support
Help Desk Support
Status: Technical Documentation
Technical Documentation
Course·7 hours
Featured reviews
RM
5.0·Reviewed Aug 18, 2023
This module was the best of the 3 so far. Patient Safety is priority number 1.
OS
5.0·Reviewed May 10, 2022
Am getting to be more aqunited with what Health safety and operations is allabout.Thank you.
AW
5.0·Reviewed Mar 8, 2021
I found the fourth section the most interesting and enjoyable, however, all sections had new information. Thank you!
AP
5.0·Reviewed Sep 6, 2023
Excellent topics and explanations on Operations of Healthcare and Patient Safety as it relates to Healthcare IT.
MH
5.0·Reviewed Jun 2, 2024
This course gave me a little understanding of what going on in health IT to make sure patient and save, I will definitely apply what I have learned to my job. Thanks
KR
5.0·Reviewed Jul 2, 2022
This is a well done course. I've been in Hewalthcare IT for 12 years and this should be viewed by everyone.
All reviews
Showing: 20 of 29
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Most Helpful
R
Robin Schubert
5.0
·Reviewed Jun 12, 2021
I really enjoyed getting into the "meat and potatoes" of Healthcare IT. I also enjoyed the supplemental articles that were included. The case studies that some of the articles contained really helped to clarify the coursework. I also found that the supplemental article on HRO to be very informative. The studies that were performed on safety procedures were eye opening (especially the results from the ICU lines)! I am humbled to be making a small contribution into a patient's ease of mind that they will be "safe" when in the hands of medical personnel.
A
Andrew Wilke
5.0
·Reviewed Mar 8, 2021
I found the fourth section the most interesting and enjoyable, however, all sections had new information. Thank you!
K
Kathy Riley
5.0
·Reviewed Jul 2, 2022
This is a well done course. I've been in Hewalthcare IT for 12 years and this should be viewed by everyone.
O
Olayinka Salako
5.0
·Reviewed May 10, 2022
Am getting to be more aqunited with what Health safety and operations is allabout.
Thank you.
M
Marcela Margarita Castellanos de la Llata
5.0
·Reviewed Jan 2, 2023
ongratulations on your retirement and founding an amazing medical school!
B
basheer al hameli
5.0
·Reviewed Dec 23, 2021
شكر للقائمين على الدورة على ما بذلوه من مجهود كبير
M
Mason Jaimes
5.0
·Reviewed Dec 29, 2021
This course was very informative and detailed.
M
Mebrahtu Abraham
5.0
·Reviewed Jul 22, 2021
very helpful and informative, thank you.
D
Deleted Account
5.0
·Reviewed Oct 27, 2022
challenging and relevant!
W
Waqas Haseeb
5.0
·Reviewed Oct 13, 2021
Very good and informative
A
Alaeldin Abdulmajid
5.0
·Reviewed Oct 11, 2022
imparitve cours
C
cheppel collins
5.0
·Reviewed Aug 23, 2022
Great
B
Brandon Roland
4.0
·Reviewed Jul 15, 2021
This course was quite informative and easy to understand. I especially appreciated the sections related directly to patient safety and how healthcare IT has a prominent role in the success or failure of patient care. The course presented useful diagrams and the course readings were short and precise.
A
A.M Ishara Harshana Abeysekara
4.0
·Reviewed Dec 20, 2020
Great course.
V
Vineeth Venugopal
4.0
·Reviewed Apr 17, 2021
good
E
Essa Abbas
3.0
·Reviewed Jul 27, 2021
I could not finish this course due to a technical failure in the last exam. I still get the same score whether I answer correctly or if I do not submit any answer . I hope to help
I
Idris Olayoonu
5.0
·Reviewed Mar 12, 2024
I am presently in Technical Support Job Role then i began to think what qualification would i need to be qualified to work in Healthcare Organization in order to be familiar with terms, conditions and as well as operation of the healthcare industry when it comes to Healthcare IT Support. I am confident that taking this course has helped me, opened my eyes to lots of knowledge and skills in healthcare industry. I am grateful to my self and proud of myself for taking Healthcare IT Support Specialization Profession Course.
5.0
·Reviewed May 22, 2023
Great...It has been a ¨full knowledge package¨ lectured by so highly proffesional Johns Hopkins University Medicine School staff that covered what should be learned by IT Helathcare personnel to open and go to this new pathway of science. I have learned too much and expect to follow up with the next topic to become an IT Healthcare Specialist. Many thanks for giving me this opportunity to go on....
M
Macrine A Hamilton
5.0
·Reviewed Jun 2, 2024
This course gave me a little understanding of what going on in health IT to make sure patient and save, I will definitely apply what I have learned to my job. Thanks
A
A Pollard
5.0
·Reviewed Sep 6, 2023
Excellent topics and explanations on Operations of Healthcare and Patient Safety as it relates to Healthcare IT.
