Name: The Critical Role of IT Support Staff in Healthcare
Brand: Johns Hopkins University
Availability: OnlineOnly
Rating: 4.7 (167 reviews)

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Learner reviews & feedback for The Critical Role of IT Support Staff in Healthcare

4.7769 reviews

About this course

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!

Featured reviews

5.0Reviewed Mar 16, 2023

really it was amazing to learn new things in Healthcare sector as a IT support specialist. This would be a great chance to make anyone for building a nice career.

5.0Reviewed Nov 5, 2021

I enjoyed listening to the perspective of health care workers demonstrate the importance of IT support and there roles

5.0Reviewed Mar 24, 2022

As an IT support personnel in Healthcare , this course was very helpful in understanding the basics of IT Support role in Healthcare.

5.0Reviewed Sep 7, 2021

It is imperative to know everything from basics and this course is an example of it. Thank you.

5.0Reviewed Jul 17, 2023

The course was great and informative. Give the basics meanings of the IT Support Staff in Healthcare.

5.0Reviewed Jul 21, 2023

This course is very easy to follow. Everything in this course is explained very well and I was able to follow along without any issues.

5.0Reviewed Feb 10, 2025

Was not sure it was the right course for me, but after starting the course it gave me a broader perspective of health Care organizational functions especially in the IT Department. Love the Course

5.0Reviewed Jan 17, 2023

Good starting place. I work in IT in Healthcare and wanted to be certified for advancement and this course is starting out at exactly the right place.

5.0Reviewed Sep 20, 2022

This is a great basic overview of the process involved in a healthcare IT support system.

5.0Reviewed Aug 8, 2023

informative, and the part I liked the most that real people from the filed talking about their experience.

5.0Reviewed Apr 8, 2026

Strong overview of how IT Support ensures smooth healthcare operations and support quality patient care.

5.0Reviewed Jan 26, 2021

Outstanding way to introduce any one to the exciting world of IT- Support in Healthcare... clear and simple..!

All reviews

Showing: 20 of 166

Jane Marie Escrupulo

5.0

Reviewed Dec 9, 2020

I have learned a lot in this course and am very excited to move up to the next one.

Beau B Hopkins

5.0

Reviewed Jan 17, 2023

Good starting place. I work in IT in Healthcare and wanted to be certified for advancement and this course is starting out at exactly the right place.

Alex Pogorelov

3.0

Reviewed Dec 17, 2020

Good essential starting information establishing the groundwork information for the IT support. Jessica's instruction style is hideous, disassociated, ambivalent and nearly impossible to follow.

Marcelino Strauss

5.0

Reviewed Feb 16, 2022

I really enjoyed The Critical Role of IT Support Staff in Healthcare and I'm going to finish all the modules. My passion for IT Support Staff in Healthcare has increased tremendously. I Loved every bit of ''The Critical Role of IT Support Staff in Healthcare'' course. The lecturers were clear and I could understand what was happening within the IT Support Indusutry. Thank You Coursera for this wonderful oppportunity.

Jackie Christopher

5.0

Reviewed Dec 17, 2020

Easy to follow, hearing from people who are actually in these roles makes it easier to understand & follow. As a nurse/EMR consultant, most of this information was a refresher for me. I did learn a few more things about the different roles of the IT specialist. This is an area I'm getting more into & will definitely keep going with this specialty course

Robin Schubert

5.0

Reviewed Mar 14, 2021

I really enjoyed this course! The information was great because it enabled me to get a fuller picture of what being in Healthcare IT Support would look like. I also found the real world examples and advice given by those actually in the field very helpful! Great way to start this new adventure!

MD JONY RANA

5.0

Reviewed Mar 17, 2023

really it was amazing to learn new things in Healthcare sector as a IT support specialist. This would be a great chance to make anyone for building a nice career.

Malik Gordon Birk

5.0

Reviewed Feb 2, 2021

All of this information is useful towards the gradual improvement in grasping all the fundamentals for the start in the IT Support Staff field.

josim talukdar

5.0

Reviewed Jan 26, 2021

It's a really nice course.So many new topics covered in this course

Alan Cassady

4.0

Reviewed Jan 21, 2021

I liked the behind the scenes real-life portrayals. Wish there had been more.

Laurie Mangan

1.0

Reviewed Feb 16, 2021

Too easy

5.0

Reviewed Mar 10, 2023

It has been a great course. Thanks to all the member and staff of Johns Hopkins University Medicine to bring this new matter to my knowledge and consideration. The Videos and written support is excellent and I do hope to review my notes and be prepare for the next coming courses for the specialitation.

Safiqul Islam Shuvo

5.0

Reviewed Jun 25, 2021

To be a Customer Support Specialist in Healthcare, I have learned in this course lot of things. Specially I liked the practical scenario from this course. Thank you, Sir & Madam to giving me this opportunity to learn about IT Support Staff in Healthcare. Thank you very much.

Anysia Taylor

5.0

Reviewed May 3, 2021

A simple but very applicable instruction demonstrated with practice in prioritizing with focus on highest efficiency with maximum output while concentrating on an execution of empathy at the highest form of development.

Richard Gillette

5.0

Reviewed Dec 24, 2022

Liz Torres states HR a number of times, in the world HR is Human Resources. Why would patient speak to someone that hires,fires and makes commpy policy. On Jessica Roosth, she is so slow listen to her at 1.50 speed.

Kamillah Najieb

5.0

Reviewed Apr 19, 2021

Good basic overview of healthcare IT support roles. I also enjoyed hearing from staff about how they got into the profession and real-life examples of issues and solutions. Looking forward to learning more!

Oluchi Okoro

5.0

Reviewed Nov 22, 2022

What an interesting course, well explained and easy to understand. This course have heightened my interest in Health IT, giving more clarity as to how issues are resolved in this space.

Deleted Account

5.0

Reviewed Oct 6, 2022

I liked the focus on customer service and how the course emphasized the importance of empathizing with customers and knowing when and how to triage or escalate issues.

Confidence Nwaneri

5.0

Reviewed Mar 25, 2022

As an IT support personnel in Healthcare , this course was very helpful in understanding the basics of IT Support role in Healthcare.

Jason Hargraves

5.0

Reviewed Nov 5, 2021

I enjoyed listening to the perspective of health care workers demonstrate the importance of IT support and there roles