Not every employee contributes equally — and as a manager, it's your job to know the difference. In this module, you'll build the skills to assess whether your team members are creating genuine value for the organization and develop an honest, objective picture of where your team stands so you can coach with clarity and confidence.

A team's output is shaped by far more than skills and effort — it's driven by how engaged, valued, and connected your people feel every day. In this module, you'll identify the three levels of employee engagement, apply targeted strategies to boost morale across your team, and use the six cultural principles from the OC Tanner Institute to build an environment where high performance can take root and thrive.

When coaching and patience have reached their limit, the real work of management begins. In this module, you'll apply the Three T's framework to decide the right path forward for any poor performer, build the skills to have difficult conversations with confidence, and learn how to create a Performance Improvement Plan, navigate a termination with compassion and legal care, and lead your team through the aftermath with clarity and grace.

You've reached the end of the course — but not the end of the work. In this module, you'll consolidate what you've learned, revisit the course's central ideas, and leave with a clear sense of the resources and mindset you'll need to keep growing as a manager.