Learner reviews & feedback for Interacting with Customers

4.784 reviews

About this course

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate interactions at any business that provides customer service. You will rate interactions by distinguishing between successful interactions and interactions that need improvement interactions as each type of interaction is presented.

Featured reviews

5.0Reviewed Sep 21, 2023

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

5.0Reviewed Feb 23, 2026

This course is so perfect for beginner. I would recommded it.

4.0Reviewed Sep 24, 2025

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

5.0Reviewed Aug 14, 2024

Great detailed information to assist the customer service rep!

5.0Reviewed Jun 27, 2024

It was a great course especially the examples of deescalating and showing empathy.

5.0Reviewed Apr 18, 2025

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

All reviews

Showing: 20 of 23

Ryan Kristopher Dunn

4.0

Reviewed Jul 31, 2024

As good as first course, recommend 2x speed

Samantha Ross

1.0

Reviewed Sep 19, 2023

making customer service more trivial than it really is

Constance Troxell

5.0

Reviewed Sep 28, 2024

I enjoyed this course very much and learned a great deal in improving my customer service skills. Trying to de-escalate customers was the most beneficial to me. I like the examples it showed you and the interactive portions.

Virginia Michaels

5.0

Reviewed Sep 21, 2023

This course guided my thinking into developing a more professional structure to enhance my direct love of working with people in a Customer Service setting.

SAMUEL ANTON

5.0

Reviewed Apr 18, 2025

Denielle was a Outstanding Instructor; Interacting with Customers was Informative and included many key terms and concepts that are useful in the Industry!

J As (MusicSpeaks)

5.0

Reviewed Jun 28, 2024

It was a great course especially the examples of deescalating and showing empathy.

NURBELIS PATRICIA CASTRO OVIEDO

5.0

Reviewed Dec 6, 2024

Me parece un excelente curso muy completo a lo que yo necesitaba

Susan Roberts

5.0

Reviewed Aug 15, 2024

Great detailed information to assist the customer service rep!

THIRI HTAR WAI

5.0

Reviewed Feb 24, 2026

This course is so perfect for beginner. I would recommded it.

SANAA MANSUR ALQADI

5.0

Reviewed Mar 18, 2025

"Thank you for the valuable information."

Ali Mahmoud

5.0

Reviewed Jul 19, 2024

such a great course

Khadar Warsame

5.0

Reviewed Aug 21, 2023

I recommended it.

Gustavo Diego Salguero Morales

5.0

Reviewed Feb 27, 2026

Great Course

Gabriel Santiago Figueredo Cortina

5.0

Reviewed Oct 4, 2024

EXCELLENT

Jeff Noel

5.0

Reviewed Feb 26, 2026

Nice

SALMAH SALAH BIN SALEH ALHUJURI SALMAH SALAH BIN SALEH ALHUJURI

5.0

Reviewed Aug 7, 2024

شكرا

Shelin Puspa

5.0

Reviewed Jul 30, 2023

Good

Michael Chidiebere

4.0

Reviewed Sep 25, 2025

bugs in the assessment feature not giving genuine score for assessments and assignment submission.

Arowosegbe Oluwadamilola Gift

4.0

Reviewed May 2, 2025

How can i get my certificate

Mohamed Ibrahim salih

4.0

Reviewed Jan 7, 2024

A remarkable Course