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Northwestern University

Organizational Leadership Capstone

The capstone project consists of a case study that must be addressed to complete the specialization. In the case study, you will be asked to assume the role of the incoming chief executive officer of a fictitious privately held medical device company. From the company’s standpoint, its customers are the clinics that use and dispense its products, rather than the end-users of the company’s products. The company is currently facing a range of challenges, including obstacles to access for world-wide users of the company’s product, as well as internal conflict about the company’s priorities and a new disruptive technology. You will be asked to help the board address key changes in the industry, by developing a strategy to meet these challenges. Specifically, you will submit artifacts responding to a series of challenges related to the case. The artifacts will be peer-assessed on how effectively you applied concepts and skills explored throughout the specialization, assessed your own skills as a leader, evaluated the data to help you make an informed decision, developed a customer-facing design process, and communicated your strategy to relevant stakeholders.

Status: Customer experience strategy (CX)
Status: Collaboration
Course4 hours

Featured reviews

SZ

4.0Reviewed Aug 7, 2017

Good! It wasn't amazing because I would've preferred more multiple choice tests to test for knowledge and comprehension.

AM

5.0Reviewed Jul 12, 2021

great opportunity to have a different sight of being a leader of tomorrow world

PR

5.0Reviewed Jan 24, 2021

The case study was great - it really tested the skills we'd learned throughout all the courses

SC

5.0Reviewed Feb 27, 2017

This is a very informative course with great content, research and case studies! Highly recommended!

DS

4.0Reviewed Jun 18, 2019

Pretty solid, kinda easy, not a bad conclusion to the series. Also note that it will take a very long time for all of the work to get graded.

SS

4.0Reviewed Apr 22, 2018

Great course covering a wide number of topics ranging from storytelling, conflict resolution and design thinking.

RB

5.0Reviewed Mar 19, 2019

A well structured and organized course with good and up to date content, exercises and material!

SE

5.0Reviewed Jan 21, 2026

Learning about the organizational leadership enhanced knowledge about it

DB

5.0Reviewed Jun 17, 2021

The questions were very good at creating opportunity for practical application of the content. I'm ready to be CEO

R

5.0Reviewed Nov 2, 2024

This course, the final capstones, puts it all together in a final review and case study.

AB

5.0Reviewed May 12, 2020

The Capstone applied every aspect from the previous courses in a very realistic scenario. Great end to the specialization!

SM

5.0Reviewed Jun 29, 2020

Great management course, very practical and insightful

All reviews

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