In the Medical Administrative Assistants and the Healthcare Team course, students are provided three lessons to create a foundational understanding of medical administrative roles and the healthcare industry.

The first lesson, The Medical Administrative Assistant, introduces the pivotal role, outlining responsibilities such as managing patient records, scheduling appointments, coordinating communications, and ensuring the smooth operation of medical offices. In the second lesson, Medical Industry and the Healthcare Team, students dive into the various sectors of healthcare and the roles of different professionals within the healthcare team. The importance of collaboration, communication, and patient-centered care in delivering high-quality services is emphasized. The third lesson, Daily Operations in the Ambulatory Care Setting, focuses on the operational aspects of ambulatory care settings, such as outpatient clinics and medical offices. Students will explore key topics including patient intake, appointment scheduling, medical records management, billing processes, and the efficient handling of daily tasks that support the delivery of care in these settings. This course is ideal for those looking to pursue a career in medical office administration, healthcare management, or patient coordination.