Back to Negotiation skills: Negotiate and resolve conflict
Macquarie University

Negotiation skills: Negotiate and resolve conflict

Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.

Status: Conflict Management
Status: Emotional Intelligence
BeginnerCourse14 hours

Featured reviews

HS

5.0Reviewed Apr 7, 2024

I'm an university student. I would like to take this opportunity to thank the lecturer, University and Coursera. This course is amazing.

SL

4.0Reviewed Jun 27, 2020

Excellent course that will really help me as an marketing professional. The instructor is very easy to understand and he described the lessons in a superbly clear manner.

SB

5.0Reviewed Jun 22, 2020

Dr Andrew mentioned and explained the lesson in the best way . I learned and enjoyed the course. These course will help the candidate from all backgrounds

SA

4.0Reviewed Sep 17, 2020

This coursers helped me to learn alot of new pionts about negotiation . It is really very help everyone interested must try it out.

RD

5.0Reviewed Jun 1, 2020

One of the best courses I took on the Coursera platform. Induced a lot of learning. Special thanks to the wonderful instructor and Coursera.

TM

5.0Reviewed Jun 12, 2020

Excellent course that will really help me as an HR professional. The instructor is very easy to understand and he described the lessons in a superbly clear manner.

ME

5.0Reviewed Oct 26, 2020

I love the practical application through the exam by using scenario... Definitely will go back to the concepts from time to time.

NL

5.0Reviewed Aug 30, 2022

Great course on negotiation and conflict resolution. The instructor is knowledgeable and breakdown complex issues well in a multifaceted manner.

CG

5.0Reviewed Sep 18, 2020

I learned some new aspects in Negotiations. A new experience in my learning life, Thanks to Maaquaire University & Andrew Heys Sir.

FR

5.0Reviewed Feb 27, 2021

very informative, well explained and well structured with videos, reading material and sometimes some short entertaining TED talks etc.

JB

5.0Reviewed Jul 20, 2023

It was a very thorough course. I learned quite a bit from it. I am now using this knowledge in my everyday life. Thank you for providing this course content. I recommend taking this class.

MM

5.0Reviewed Dec 20, 2020

Dr. Heys has fantastic delivery, good supporting materials. The materials learned are relevant for day to day and a good refresher.

All reviews

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