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CVS Health

Preparing for Your Call Center Customer Service Role

Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first four courses in this program.

Status: Professionalism
Status: Customer Support
BeginnerCourse4 hours

Featured reviews

SR

5.0Reviewed Aug 14, 2024

Great detailed information to assist the customer service rep!

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