SAP Customer Engagement and Discovery is the third course in the SAP Technology Consultant Professional Certificate program. The course introduces you to SAP Activate methodology and teaches you how to engage with customers and work with them in exploring how to achieve their transformation goals.
You’ll learn how to gather information and insights about a customer’s business, technology, and data. You’ll investigate SAP’s fit-to-standard analysis approach. You’ll consider how to accurately understand and assess a client’s needs. And you’ll look at SAP’s Customer Journey Roadmap, which includes how to identify and communicate the value of a solution to stakeholders and get signoff. By the end of this course, you will be able to: Describe the key elements of the SAP Activate methodology and Customer Engagement Model. Explain the program planning and set up activities for a typical SAP customer project. Explain what a technology consultant does in the Customer Engagement and Discovery phase of SAP projects. Explain how to gather relevant information and insights about customer strategy, objectives, processes, technology, and data. Describe how to conduct discovery workshops and interviews. Explain SAP's fit-to-standard approach and key preparation activities and develop a Customer Journey Roadmap. Identify and communicate the business value of a proposed SAP solution.
SM
I learned a lot from this course, I am glad that SAP has the tool to meet the needs of different kinds of clients. I didn't know that SAP has solutions for Agribusiness
AP
Peer to peer review makes this course a bit interesting course.
SB
I'm certified with the level of the content provided in this course.
MC
I love it! Great guide to managing stakeholders and customers
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The content is a good overview, but it doesn't give the specifics needed to be a professional. The final project requires hours spent combing through the SAP webpages for resources, rather than renforcing the information throughout the course. Overall the course could use more real-life examples, repetition of important ideas, and general adherence to common learning and application practices. Instead, this course relies on you to listen to very vague videos and then apply very technical knowledge with no knowledge or technical guidance.
It is clear that the knowledge gained is highly valuable and can be applied to various market scenarios. The course covers various topics, from business analysis and project management to technical skills related to SAP solutions, which are in high demand in today's market.
The knowledge gained from this course can help professionals to improve their skills, add value to their organizations, and stay competitive in the job market. It provides a solid foundation for understanding business requirements, analyzing data, and developing practical solutions that meet customer needs.
In conclusion, the knowledge gained from this course is highly relevant and beneficial to the market and can help professionals to build successful careers in a variety of industries.
Superb experiential learning in the following topics • Customer Engagement and Exploration • Customer Readiness • Managing Workshops • Business Strategic Assessment • Solution Proposal and Communication My best ever life learning as a professional. As I am a lover of marketing strategy and business intelligence, this learning experience was mind-blowing and deeply thought-provoking. Application methodology was a great inspiration for my professional life. 👏👏👏.
I learned a lot from this course, I am glad that SAP has the tool to meet the needs of different kinds of clients. I didn't know that SAP has solutions for Agribusiness
I'm certified with the level of the content provided in this course.
Peer to peer review makes this course a bit interesting course.
I love it! Great guide to managing stakeholders and customers
Great course to recieve guideliness to work in a SAP Project
it was a wonderful experience that i will cherish a lot
Well delivered and a good learning experience
Contenido de calidad, plataforma excelente!
Very useful and resourceful course.
Very practical and engaging
Well configured course.
Excellent training!
Excelente curso!
Perfect Course
Great course!
excellent
very good