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University of Pennsylvania

Managing Human Capital in Retail

In this course, you will cover the fundamentals of human capital management with a focus on the retail industry. Professor Matthew Bidwell will start by examining the critical role that people play in creating value within any business, and will then assess how that value is fostered by various organizational practices. Professor Bidwell then does a deep-dive into some of the practices that drive organizational success: how to hire effectively; how to develop and retain a skilled workforce; and to motivate employees to contribute to organizational success. By the end of this course, you will have a better understanding of how human capital contributes to the success of the business, a critical role in shaping your organizational capacity.

Status: Recruitment Strategies
Status: Job Evaluation
BeginnerCourse10 hours

Featured reviews

MV

5.0Reviewed Feb 3, 2023

The clearest and best source of information on recruitment and workforce management that I have ever been fortunate enough to come across.

MT

5.0Reviewed Oct 5, 2021

T​his course is very useful and well understand for students.I think we can apply these to our physical business environment.

GP

5.0Reviewed Oct 7, 2021

The course was quite basic but very insightful overall

VS

5.0Reviewed Jul 6, 2024

Professor Bidwell was excellent in explaining concepts,

CT

5.0Reviewed Jul 17, 2025

Always loved the insights from Prof. Bidwell and his charming sense of humour

TW

5.0Reviewed Aug 7, 2021

Really interesting course. Definately made me think about the importance of human capital within businessses and the ways to improve retention in employees. Learned so much

MR

5.0Reviewed Oct 31, 2021

An excellent course with relevant and updated information about the subject. Great presentation with engaging talk, slides, anecdotes and examples.

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